Privacy Policy

1. Who we are

Care Desk Solutions is the data controller for personal information collected through this website.

Legal entity

[BUSINESS / LEGAL ENTITY NAME]

Company number

[COMPANY NUMBER]

Registered address

[REGISTERED ADDRESS]

Contact email

info@caredesksolutions.com

Telephone

07886 230528

2. Data we collect

When you send an enquiry through our contact form, by email or by phone, we collect:

• your name and job role
• your email address and phone number
• the name of your care home or organisation
• the service you are interested in and the details you include in your message
• your preferred contact method, if you tell us

Please don’t include information about residents, or any health or clinical information, in an enquiry. We don’t need it to respond to you.

If you accept analytics cookies, Microsoft Clarity collects information about how you use this website, such as pages visited, clicks, scrolling and device type, to help us improve it. Clarity masks text you type into forms. If you decline, no analytics data is collected. See our Cookie Policy for details.

3. Lawful basis for processing

• Legitimate interests: to respond to your enquiry and discuss the support your care home needs.
• Contract: to take steps at your request before entering into an agreement, and to deliver our services if you become a client.
• Consent: to use analytics cookies (Microsoft Clarity), and to send you marketing communications. We only do this if you have opted in, and you can withdraw consent at any time.
• Legal obligation: to keep business and financial records where the law requires it.

4. How we use and store your data

We use your information to reply to your enquiry, arrange a free consultation, prepare a quote and, if you become a client, manage our working relationship.

We keep general enquiry information for 12 months from our last contact with you, or until you ask us to delete it, whichever comes first. If you become a client, we keep records for as long as needed to provide our services and meet our legal and accounting obligations.

Your information is stored securely and only accessed by people who need it to respond to you. We never sell your personal information.

5. Third-party processors

We use trusted providers to run this website and manage enquiries. They process data only on our instructions and under appropriate data protection terms.

Where a provider processes data outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.

This website may link to our social media profiles. If you follow those links, the platform’s own privacy policy applies.

6. Marketing communications

We will only send you marketing emails or messages if you have opted in. Every marketing message includes a simple way to unsubscribe, and you can also opt out at any time by emailing info@caredesksolutions.com.

Replying to your enquiry, or contacting you about work we are doing for you, is not marketing and is not affected by opting out.

7. Your rights under UK GDPR

You have the right to:

• Access the personal information we hold about you
• Rectification of information that is inaccurate or incomplete
• Erasure of your information in certain circumstances
• Restriction of how we use your information
• Object to processing based on legitimate interests, and to marketing at any time
• Data portability where processing is based on consent or contract
• Withdraw consent at any time, where we rely on consent

To use any of these rights, email info@caredesksolutions.com. We will respond within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.