Cookie Policy
This policy explains what cookies and similar technologies are, which ones this website uses, and how you can control them.
What are cookies and local storage?
Cookies are small text files that a website saves on your device. Local storage works in a similar way, letting a website remember information in your browser. Both can be used for essential functions, such as remembering your choices, or for non-essential purposes, such as analytics and advertising.
What we use
We use a small number of strictly necessary items, plus Microsoft Clarity analytics to understand how visitors use the site so we can improve it. Clarity only loads if you choose “Accept” in our cookie banner. If you choose “Decline”, or haven’t made a choice yet, no analytics cookies are set. We don’t use advertising or marketing cookies.
| Cookie / storage name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
care-desk-solutions-cookie-consent | Care Desk Solutions | Remembers whether you accepted or declined analytics cookies, so the banner doesn’t appear on every visit | Strictly necessary (local storage) | 12 months, then we ask again |
_clck | Microsoft Clarity | Stores a unique visitor ID so Clarity can recognise return visits | Analytics (only with consent) | 1 year |
_clsk | Microsoft Clarity | Connects page views within a single visit into one session recording | Analytics (only with consent) | 1 day |
CLID | Microsoft Clarity | Identifies the first time Clarity saw this visitor across sites using Clarity | Analytics (only with consent) | 1 year |
MUID | Microsoft | Identifies unique web browsers visiting Microsoft services, used by Clarity | Analytics (only with consent) | 1 year |
__cf_bm | Cloudflare | May be set by our hosting provider to protect the site from malicious bot traffic | Strictly necessary (cookie) | 30 minutes |
Strictly necessary items don’t require your consent under the Privacy and Electronic Communications Regulations (PECR), because the website can’t work properly or securely without them.
Changing your choice
You can change your cookie choice at any time using the “Cookie settings” link in the footer, or the button below. If you previously accepted and now decline, Clarity stops and the page reloads without it.
Your preference has been cleared. Please make a new choice in the banner below.
How to clear or block cookies in your browser
You can also delete or block cookies and site data through your browser settings:
- Google Chrome: Settings › Privacy and security › Third-party cookies, or Delete browsing data
- Safari (Mac): Settings › Privacy › Manage Website Data
- Safari (iPhone/iPad): Settings › Apps › Safari › Clear History and Website Data
- Microsoft Edge: Settings › Privacy, search and services › Clear browsing data
- Firefox: Settings › Privacy & Security › Cookies and Site Data
Blocking strictly necessary items may mean some parts of the site don’t work as expected. For more information about cookies, visit the ICO’s guide to cookies.
Contact
If you have any questions about this policy, email info@caredesksolutions.com. You can also read our Privacy Policy.