Care Home Admin Support
Day-to-day office admin taken off the manager’s desk. We get quotes and samples, arrange repairs when something breaks, check invoices and keep the paperwork organised, working remotely alongside your team.
Why care managers ask us for help
In most care homes, the registered manager ends up acting as the administrator too. The admin never stops, and it competes with time that should be spent with staff, residents and families.
- Getting quotes, chasing samples and answering supplier emails takes time you don’t have.
- When an appliance breaks, finding and booking someone to fix it falls to the manager.
- Invoices pile up unchecked and paperwork is filed in different places.
- Recruiting a full-time administrator is expensive and hard to justify for the hours you need.
What we can support with
Every home is different. These are typical tasks; we agree your exact scope before we start.
Quotes & samples
- Getting quotes from suppliers and contractors
- Requesting and comparing product samples
- Setting out the options clearly so you can decide quickly
Repairs & call-outs
- Appliance broken? We find someone to fix it and book them in
- Chasing contractors until the job is done
- Keeping a record of repairs and call-outs
Invoices & paperwork
- Checking supplier invoices against quotes and orders
- Preparing invoices for you to authorise and pay
- Filing financial paperwork so it is easy to find
Inbox & documents
- Triage of the office inbox, with clear flags for anything that needs you
- Drafting routine replies to suppliers for your approval
- A clear, consistent folder structure for office documents
What we don’t do
We are a back-office support service, not a care provider. We don’t provide care, complete clinical paperwork such as care plans or medication audits, view clinical notes or handle banking. Your clinical team stays in charge of care, and you stay in charge of decisions and payments.
Designed for
- Registered managers who are spending evenings catching up on emails and paperwork
- Care home owners who want the office to run smoothly without adding headcount
- Homes between administrators, or where the current administrator needs extra capacity
Support from someone who has worked inside care homes
We understand the manager’s role, the paperwork that comes with it and the boundaries that matter, so you spend less time explaining and more time getting things done.
About Care Desk Solutions →Care Home Admin Support: common questions
What does care home admin support include?
It covers the non-clinical office work that keeps a care home running: supplier quotes and samples, arranging repairs, checking invoices, inbox management and keeping documents organised. We agree the exact tasks with you before we start.
Can you arrange repairs when something breaks?
Yes. If an appliance or piece of equipment breaks, let us know and we’ll find someone to fix it, book them in and keep you updated until the job is done.
Do you replace our administrator?
Not necessarily. Some homes use us instead of recruiting, others use us to give an existing administrator extra capacity or cover during busy periods.
Do you see resident care records?
No. Our admin support is non-clinical. We don’t complete clinical records or view clinical notes.
Often combined with
Discuss your admin support needs
Tell us what is landing on your desk. We’ll explain how we could help and agree a clear scope with you.