Remote Admin & Compliance Support for Care Homes
Helping care managers reduce paperwork, stay organised and keep their home inspection-ready, without adding another full-time member of staff.
Kitchen dishwasher: engineer booked, manager updated.
Here to support care managers behind the scenes
At Care Desk Solutions we offer administrative and compliance help to care homes across the UK.
With more than 15 years in the sector, we know the pressures managers face and how paperwork can quickly pile up.
We focus on non-clinical back-office tasks: organising records, supporting regulatory compliance and keeping teams inspection-ready. We won’t complete clinical records, view clinical notes or handle banking.
Our aim is clear: to lift unnecessary operational weight, create resilient systems and help managers keep oversight of workloads.
- PAT testingCertificate filed · next due in MarchCurrent
- Food hygiene & food safetyCertificates up to dateCurrent
- Water & legionella testingContractor visit bookedBooked
- Supplier invoices4 checked, ready for paymentFor you
- Kitchen dishwasherEngineer quote being chasedChasing
Prepared by Care Desk SolutionsReady for manager reviewThe non-clinical admin that keeps a care home running
We handle the paperwork and back-office work behind the scenes, so you can stay organised, keep oversight and remain inspection-ready.
PAT testing
Testing tracked, arranged and certificates filed.
Food hygiene
Food hygiene certificates and records kept current.
Food safety records
Day-to-day food safety records and certificates in order.
Water & legionella testing
Legionella and water testing dates, results and certificates in order.
Invoice checking
Invoices checked against quotes before you pay.
Preparation for payment
Checked invoices prepared for you to authorise.
Quotes & samples
Supplier quotes and samples gathered and compared.
Repairs & call-outs
Appliance broken? We find someone to fix it.
What we don’t do
We are a back-office support service, not a care provider. We don’t provide care, complete clinical paperwork such as care plans or medication audits, view clinical notes or handle banking. Your clinical team stays in charge of care, and you stay in charge of decisions and payments.
Support built around how care homes actually work
Choose one area or combine them. Every service is delivered remotely and scoped to your home.
Care Home Compliance Support
PAT testing, food hygiene, food safety records, and water and legionella testing certificates checked, managed and kept current.
- PAT testing certificates
- Food hygiene & food safety
- Water & legionella testing
Care Home Admin Support
Supplier quotes and samples, repairs, invoices and day-to-day office admin handled remotely.
- Quotes & samples
- Repairs & call-outs arranged
- Inbox & document admin
Remote Care Home Admin Support
Flexible, fully remote back-office support for care homes anywhere in the UK.
- No extra desk or recruitment
- Support scoped to your needs
- UK-wide, fully remote
Care Home Manager Support
One point of contact for the compliance, supplier and paperwork jobs that land on the manager.
- Repairs & contractors handled
- Certificates chased & renewed
- Deadline reminders
Care Home Finance Administration
Invoices checked, prepared for payment and financial paperwork kept in order.
- Invoice checking
- Preparation for payment
- Financial paperwork & filing
From first call to a calmer office in four steps
Free consultation
We talk through your workload, what’s falling behind and where you need the most help.
Agree the scope
You get a clear written scope of tasks, boundaries and the access we’ll need.
Set up & organise
We organise trackers, folders and routines so everything has a place and an owner.
Ongoing support
We keep it all running, with regular check-ins and clear updates on what needs you.
For the people carrying the paperwork
If the admin is landing on your desk and keeping you from the people you lead, we can help.
Care home owners
Keep the home organised and well run without adding another salary.
Registered managers
Spend more time leading your team and less time on paperwork.
Operations managers
Get consistent admin and clearer oversight across homes.
Deputy managers
Share the admin load when you are covering more than one role.
Care home specialists
We work exclusively with care homes, from independent homes to small groups, anywhere in the UK.
The support of an administrator, without another full-time hire
A comparison of recruiting in-house with working with us.
| Recruiting an in-house administrator | Care Desk Solutions | |
|---|---|---|
| Getting started | Advertise, interview, check references and induct | Start after a free consultation and an agreed scope |
| Cost | Salary plus on-costs, holiday pay and equipment | Support scoped to the work you actually need |
| Desk & equipment | A workstation, computer and logins in the home | Fully remote, working within your existing systems |
| Care sector knowledge | Varies; often needs training on care home processes | 15+ years’ experience working inside care homes |
| Flexibility | Fixed contracted hours | Scope reviewed as your needs change |
We know the job because we’ve done it
Care Desk Solutions is built on more than 15 years of experience working inside care homes, supporting managers day to day. We understand the pressure on registered managers, the paperwork that comes with the role, and the boundaries that matter.
- No need to explain how a care home runs
- Familiar with the records, routines and deadlines managers deal with
- Clear about where admin ends and clinical work begins
- Calm, organised and discreet
Trusted to work quietly behind the scenes
Trust
Reliable support you can hand work to and stop worrying about.
Confidentiality
Access agreed in advance and limited to the admin we support.
Efficiency
Organised systems that save managers time every week.
Questions care managers ask us
Can’t see your question? Get in touch and we’ll answer it on a short call.
Do you provide clinical support or complete care records?
No. Care Desk Solutions provides non-clinical admin and compliance support only. We don’t complete clinical records, view clinical notes or handle banking.
Is the support fully remote?
Yes. Our support is remote only, and we work with care homes anywhere in the UK, using the email, shared drives and office systems you already use.
Who do you usually work with?
Care home owners, registered managers, deputy managers and operations managers who are overloaded with paperwork and back-office work.
Will this replace our administrator?
It can, or it can sit alongside them. Some homes use us instead of recruiting, others use us to add capacity during busy periods or while they recruit.
How do you keep information confidential?
Confidentiality is one of our core values. Access is agreed with you in advance, limited to the admin areas we support, and all records stay in your systems.
How much does it cost?
Our pricing is bespoke. Every care home needs something different, so we’ll give you a clear quote once we understand your workload and the support you need.
How do we get started?
Book a free consultation. We’ll talk through your workload, agree what we can take off your desk and set out the scope in writing before any work begins.
Ready to take the admin off your desk?
Book a free, no-obligation consultation. We’ll talk through your workload and show you exactly what we could take on.